I encountered a really amazing situation. It is not uncommon for staff to meet visitors at the entrance of a gallery without saying hello and to continue to talk with each other in an exhibition room in front of viewers, but this was the first time I had seen staff arguing in a gallery. In fact, I am not sure they were staff of the gallery since I was not acquainted with them, but anyway, they seemed to be having a quarrel about something and the quarrel was in full view of the public in the reception of the gallery. Of course, there was no greeting. Unfortunately, there are a number of galleries which do not care about the manners of their customer service personnel. Nevertheless, what I experienced at the Art Jam Contemporary was beyond my imagination. Articles in this publication should not refer to this kind of thing and I would prefer not to write about this topic. What I wish to warn art museums about here is that visitors have expectations not only of exhibits but also of the atmosphere the staff create in galleries. What I encountered in this exhibition was really an absurd situation, though in the press release of the exhibition it says “Please enjoy looking at the exhibits”. The exhibitors are Hiroko Masuko and Risa Kohno. Nonetheless, how on earth can we enjoy their creations in such an atmosphere? (Translated by Nozomi Nakayama)